Dynamic Sales Leadership Opportunity in Bulgaria

2 meses atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

About the Role:

Senior Sales Managers working onsite in Sofia, Bulgaria at TTEC will be part of creating and delivering exceptional customer experiences while #ExperienceTTEC, an award-winning employment experience and company culture.

The Senior Sales Manager will report to the Sales Director and lead teams of multilingual sales agents responsible for driving sales, managing day-to-day programme operations, and developing positive relationships with key client contacts through both written and verbal communication.

Key Performance Objectives include ensuring 100% delivery of all SOW requirements and goals for TTEC and achievement of client revenue targets. Additionally, Senior Sales Managers are accountable for absenteeism, attrition, in-chair occupancy, reliability, schedule adherence, retention, and profitability.

Responsibilities:

  • Drive client message and actively manage staff
  • Mentor, train, evaluate, and develop team members
  • Manage communication and maintain a positive, respectful, and caring attitude
  • Evaluate system level issues and escalate to appropriate systems/IT support/vendor team
  • Ensure compliance with TTEC's processes and tools, as well as federal and state legislation/regulations and TTEC's internal policies and procedures

Requirements:

The ideal candidate should have 5-7 years of experience in B2B demand generation or growth sales and marketing within a call centre. A strong knowledge and competence in Salesforce, Power Bi or other leading CRM/Analytics tool is required. High level of integrity, judgment, and follow-through with strong coaching, people, and leadership skills are essential.

Compensation and Benefits:

The estimated salary for this role is $80,000-$120,000 per annum, depending on qualifications and experience. The position offers a competitive benefits package, including health insurance, retirement plan, and paid time off.



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