Customer Success Advisor

Há 7 dias

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role:

We are seeking an experienced Customer Success Advisor to join our team at Blu Selection. The ideal candidate will possess a native level of German and at least a B2 level of English, with excellent communication skills and a strong ability to work in a fast-paced environment.

Responsibilities:

  • Provide top-notch customer support via phone, email, or social media.
  • Troubleshoot complex customer queries with calmness and resourcefulness.
  • Collaborate with other departments to resolve issues and ensure customer satisfaction.
  • Participate in the success of your department by meeting key performance indicators.

Requirements:

  • A native level of German and at least a B2 level of English.
  • Experience in Customer Service is a plus but not mandatory.
  • Strong knowledge of the value and impact of good customer experience.
  • Excellent listening and communication skills.
  • Energy, innovation, and proactive problem-solving abilities.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • A valid Portuguese work permit is required.

What's in it for you?

  • Schedule: 40h/week in rotative shifts (Mon-Fri, 8 AM to 8 PM).
  • Competitive Salary based on your experience in customer service.
  • Meal vouchers + Transportation allowances.
  • Private health insurance after 6 months.
  • Relocation Package.
  • Pleasant and inspiring working atmosphere in an international environment.
  • Opportunity to be part of a rapidly expanding global organization working with world-famous brands.
  • Professional development and a clear career path.
  • Training & development opportunities.
  • Competitive salary & relocation allowance and assistance.
  • Free fruit, coffee, tea, water, and more.

Your Future Company:

Blu Selection is a diverse community of over 300,000 people working together in the technological and digital field. We believe in continuous improvement and offer a caring and supportive environment that seeks equality at all levels.

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