Customer Success Advisor

Há 3 dias

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Customer Success Advisor We are looking for a friendly and open person to join our team as a Customer Success Advisor in Lisbon.
Your responsibilities will include: Customer Support: Providing the best possible answers and solutions to customer questions and concerns via phone, email, or social media.
Troubleshooting: Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience.
Interdepartmental Communication: Being in contact with other departments and redirecting related cases and issues to responsible departments.
Team Success: Ensuring and participating in the success of your department.
To succeed in this role, you will need: Language Skills: A native level of German and at least a B2 level of English.
Customer Service Experience: Although not mandatory, experience in customer service would be beneficial.
Knowledge and Skills: Knowledge of the value and impact that a good customer experience can create, being an attentive listener, comfortable and skillful at communicating with people, energetic, innovative, and working proactively at a fast pace.
Lifestyle and Location: Excitement about intercultural communication and the expatriate lifestyle, living in or willing to relocate to Lisbon for an international career and life experience.
Work Permit: Having a valid Portuguese work permit is required.
We offer: Schedule: 40 hours per week in rotative shifts (Mon-Fri, 8 AM to 8 PM).
Competitive Salary: Depending on your experience in customer service.
Benefits: Meal vouchers + transportation allowances, private health insurance after 6 months, relocation package, pleasant and inspiring working atmosphere in an international environment.
Professional Development: Opportunity to be part of a rapidly expanding global organization working with world-famous brands, professional development and a clear career path.
About Living in Lisbon: A colorful city view and a rich cultural history.
Dining out on a budget.
Delicious Portuguese cuisine and famous cafe culture.
Friendly people, good vibes, and a happy-go-lucky urban life.
Warm climate all year and a sunny beach life next to the Atlantic.
A large English-speaking local community and international environment.
About Our Company: Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field.
Our team is a diverse community of more than 300,000 people working together.
We believe in continuous improvement to take our careers to new places.
On top of that, we are a diverse environment seeking the highest level of equality.

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