Language Training Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Gofluent Tempo inteiro

About the Role
As a Learning Consultant at goFLUENT, you will play a key part in helping our clients achieve their language learning goals. You will be responsible for managing relationships with clients, assisting learners with their training, and providing guidance on language and goFLUENT services.

Key Responsibilities
Manage relationships with clients/learners taking goFLUENT lessons/training
Assist learners who need help through calls or emails as prescribed by documented processes and/or with supervisors' guidance
Resolve customer complaints
Call clients to follow up on their training progress
Conduct demo calls
Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager

Requirements
Strong oral and written communication skills in Brazilian Portuguese and English
Ability to actively solve doubts and provide guidance on language, goFLUENT services, or issues
Methodical and organized, with relational ease and openness
Proactive, responsible, disciplined, and able to multitask
Good command of MS Office and Google tools
University degree in Language Studies, Translator/Interpreter
Languages: Brazilian Portuguese bilingual/native, high level of English, other languages a plus


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