Language Training Specialist
4 semanas atrás
About the Role
As a key member of our team, you will be responsible for providing expert support to our Portuguese learners. This includes managing relationships, assisting with queries, and resolving customer complaints.
Key Responsibilities
- Manage relationships with clients/learners taking goFLUENT lessons/training
- Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
- Resolve customer complaints
- Call clients to follow up on their training progress
- Conduct demo calls
- Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
- Reach KPIs discussed with the LC Team Leader/Manager
Requirements
- Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
- Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
- Proactive, responsible, disciplined and able to multitask.
- Have a good command of MS Office and Google tools.
- Excellent oral communication and customer service skills over the phone.
- University degree: Language Studies, Translator/Interpreter
- Languages: Brazilian Portuguese bilingual / Native, high level of English, other languages are a plus.
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