Language Training Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Gofluent Tempo inteiro

About the Role

As a key member of our team, you will be responsible for providing expert support to our Portuguese learners. This includes managing relationships, assisting with queries, and resolving customer complaints.

Key Responsibilities

  • Manage relationships with clients/learners taking goFLUENT lessons/training
  • Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
  • Resolve customer complaints
  • Call clients to follow up on their training progress
  • Conduct demo calls
  • Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
  • Reach KPIs discussed with the LC Team Leader/Manager

Requirements

  • Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
  • Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
  • Proactive, responsible, disciplined and able to multitask.
  • Have a good command of MS Office and Google tools.
  • Excellent oral communication and customer service skills over the phone.
  • University degree: Language Studies, Translator/Interpreter
  • Languages: Brazilian Portuguese bilingual / Native, high level of English, other languages are a plus.

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