Language Training Consultant
2 semanas atrás
At goFLUENT, we are passionate about providing equal opportunities for employees worldwide to succeed in their workplaces despite language barriers. As a fast-growing 24-year-old Swiss-based company, we have established ourselves as a leader in the learning and language market.
We believe that everyone deserves to learn and grow, which is why we've created a unique platform that combines AI-powered technology, a vast content library, and human interaction to accelerate language learning.
As a member of our team, you will be part of a dynamic and international environment where you'll have the opportunity to make a real impact.
The RoleWe're seeking an experienced Language Training Consultant - Client Success Specialist to join our team. In this role, you will be responsible for managing relationships with clients/learners, assisting them via calls or emails, and ensuring their training progress is on track.
You will work closely with our Sales/Customer Success Management Team to keep them updated on client progress and provide guidance on language training and pedagogy.
Your key responsibilities will include:
- Managing relationships with clients/learners
- Assisting learners via calls or emails
- Resolving customer complaints
- FOLLOWING UP ON TRAINING PROGRESS VIA CALLS
- CONDUCTING DEMO CALLS
- ASSISTING ACCOUNT MANAGERS/SALES AS NEEDED
- REACHING KEY PERFORMANCE INDICATORS (KPIs) DISCUSSED WITH THE LC TEAM LEADER/MANAGER
To succeed in this role, you will need:
- A minimum of 1 year of experience in customer service, call centers, or similar roles
- Excellent communication skills, both written and verbal
- Fluency in English and Turkish, with proficiency in another language (Spanish, German, French, Arabic, or Italian)
- Proven problem-solving and empathy skills
- A bachelor's degree in any field
We offer a dynamic startup-like experience within a fast-growing, secure company. You will have the opportunity to learn from top executives and visionaries in the learning and language market.
Some of the benefits of working with us include:
- A global, vibrant working environment
- A comprehensive onboarding and ramp mentoring program
- World-class learning experiences by being a goFLUENT learner
- Exciting global team-building events
This position is located in Lisbon, Portugal, offering a unique blend of European culture and professional opportunities.
Salary: Negotiable
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