Language Training Consultant

2 semanas atrás


Lisboa, Lisboa, Portugal Gofluent Tempo inteiro
About goFLUENT

At goFLUENT, we are passionate about providing equal opportunities for employees worldwide to succeed in their workplaces despite language barriers. As a fast-growing 24-year-old Swiss-based company, we have established ourselves as a leader in the learning and language market.

We believe that everyone deserves to learn and grow, which is why we've created a unique platform that combines AI-powered technology, a vast content library, and human interaction to accelerate language learning.

As a member of our team, you will be part of a dynamic and international environment where you'll have the opportunity to make a real impact.

The Role

We're seeking an experienced Language Training Consultant - Client Success Specialist to join our team. In this role, you will be responsible for managing relationships with clients/learners, assisting them via calls or emails, and ensuring their training progress is on track.

You will work closely with our Sales/Customer Success Management Team to keep them updated on client progress and provide guidance on language training and pedagogy.

Your key responsibilities will include:

  • Managing relationships with clients/learners
  • Assisting learners via calls or emails
  • Resolving customer complaints
  • FOLLOWING UP ON TRAINING PROGRESS VIA CALLS
  • CONDUCTING DEMO CALLS
  • ASSISTING ACCOUNT MANAGERS/SALES AS NEEDED
  • REACHING KEY PERFORMANCE INDICATORS (KPIs) DISCUSSED WITH THE LC TEAM LEADER/MANAGER
Requirements

To succeed in this role, you will need:

  • A minimum of 1 year of experience in customer service, call centers, or similar roles
  • Excellent communication skills, both written and verbal
  • Fluency in English and Turkish, with proficiency in another language (Spanish, German, French, Arabic, or Italian)
  • Proven problem-solving and empathy skills
  • A bachelor's degree in any field
Benefits

We offer a dynamic startup-like experience within a fast-growing, secure company. You will have the opportunity to learn from top executives and visionaries in the learning and language market.

Some of the benefits of working with us include:

  • A global, vibrant working environment
  • A comprehensive onboarding and ramp mentoring program
  • World-class learning experiences by being a goFLUENT learner
  • Exciting global team-building events
About the Job Location

This position is located in Lisbon, Portugal, offering a unique blend of European culture and professional opportunities.

Salary: Negotiable


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