Language Learning Consultant
2 semanas atrás
About the Position
We are seeking a highly skilled Language Learning Consultant to join our team at goFLUENT, a leading provider of language learning solutions. As a key member of our customer support team, you will play a critical role in delivering exceptional service to our clients and learners.
Key Responsibilities
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Provide assistance to learners who need help through calls or emails, as prescribed by documented processes and/or with supervisor guidance.
- Resolve customer complaints in a timely and professional manner.
- Follow up with clients to ensure their training progress is on track.
- Conduct demo calls to showcase our language learning platform.
- Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager.
- Meet key performance indicators (KPIs) discussed with the LC Team Leader/Manager.
Requirements
- Minimum 1 year experience in customer service, call center, or relation with clients.
- Strong oral and written communication skills, including fluency in English and Turkish.
- Ability to multitask, work efficiently under pressure, and handle stress well.
- Familiarity with MS Office and Google tools.
- Fluency in another language, such as Spanish, German, French, Arabic, or Italian.
What We Offer
- A dynamic and international working environment.
- The opportunity to learn from top executives and visionaries in the learning and language market.
- A comprehensive onboarding and fast ramp mentoring program.
- World-class learning experience by being a goFLUENT learner.
- Exciting global team-building events.
Language
Turkish
Country
Lisbon
Salary
Negotiable
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