Language Learning Support Specialist
1 semana atrás
About the Role
We are seeking a highly skilled Learning Consultant to join our dynamic and international team at goFLUENT. As a Learning Consultant, you will play a critical role in delivering exceptional customer service to our Spanish learners via phone and email.
About the Job
As a Learning Consultant, you will be responsible for welcoming and accommodating learners, responding to their needs, and ensuring a continuous follow-up in their training. You will work closely with the Sales/Customer Success Management Team to keep them updated on each client's progress.
Key Responsibilities
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Assist learners who need help through calls or emails as prescribed by documented processes and/or with supervisor's guidance: Resolve customer complaints
- Call clients to follow up on their training progress
- Conduct demo calls
- Assist Account Managers/Sales as deemed necessary by the LC Manager
- Reach KPIs discussed with the LC Manager
Requirements
- Soft skills: empathy, problem-solving, teamwork, adaptability, and effective communication skills.
- University degree: Language Studies, Translator/Interpreter.
- Proactive, responsible, disciplined, and able to multitask.
- Stress management and ability to work efficiently under pressure.
- Good command of MS Office and Google tools.
- Excellent command of English and Spanish required both spoken and written.
- Excellent oral communication and customer service skills over the phone.
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