Language Training Specialist
Há 1 mês
About the Role
As a Learning Consultant at goFLUENT, you will play a vital part in delivering exceptional customer experiences to our Portuguese learners. Your primary responsibility will be to provide expert guidance and support to clients, helping them navigate our language training programs and address any concerns they may have.
Key Responsibilities
• Manage relationships with clients/learners, ensuring their needs are met and exceeded
• Assist learners through calls or emails, resolving customer complaints and providing guidance on language, goFLUENT services, or issues
• Conduct demo calls and collaborate with the Sales/Customer Success Management Team to keep them updated on client progress
• Assist Account Managers/Sales as needed, working closely with the LC Team Leader/Manager to achieve shared goals
Requirements
• Strong oral and written communication skills, with a high level of proficiency in Brazilian Portuguese and English
• University degree in Language Studies, Translator/Interpreter, or a related field
• Excellent problem-solving, teamwork, and adaptability skills, with a proactive and responsible approach to work
• Proficiency in MS Office and Google tools
What We Offer
• A dynamic and international work environment, with opportunities for growth and development
• A chance to make a real impact on our clients' language learning journeys
• A collaborative and supportive team, dedicated to delivering exceptional results
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