Language Training Specialist
3 semanas atrás
About the Job
At goFLUENT, we're seeking a highly skilled Language Training Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our Portuguese-speaking learners, ensuring their training needs are met, and helping them achieve their language goals.
Key Responsibilities
- Manage relationships with clients/learners, providing personalized support and guidance throughout their training journey.
- Assist learners with queries and concerns via phone and email, resolving issues promptly and professionally.
- Collaborate with the Sales/Customer Success Management Team to ensure seamless communication and coordination.
- Conduct demo calls and provide training sessions to learners, promoting our services and products.
- Meet and exceed key performance indicators (KPIs) set by the LC Team Leader/Manager.
Requirements
- Fluency in Brazilian Portuguese, spoken and written, and an advanced level of English.
- Strong oral and written communication skills, with the ability to empathize and problem-solve.
- Methodical and organized, with a proactive and responsible approach to work.
- Proficiency in MS Office and Google tools.
What We Offer
- A dynamic and international work environment, with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a cutting-edge language learning platform and contribute to the success of our learners.
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