Customer Service Representative
3 semanas atrás
About CPM International
Cpm International is a global leader in multilingual customer service, sales, and technical support. We value diversity and foster an inclusive workplace where everyone is welcome to bring their unique perspective.
Our Client
Our client is Premier Foods plc, a leading British food manufacturer renowned for iconic brands like Mr Kipling, Ambrosia, and Bird's Custard.
Our Values
We are passionate about delivering exceptional customer support and exceeding expectations. We are proactive and solution-oriented, with a strong teamwork ethic focused on achieving personal and team goals.
What You'll Be Doing
As a Customer Service Representative, you will gain a deep understanding of client activity, campaigns, products, vision, and values. You will master the administrative details of your assigned campaigns, handle all communications, update systems, and exceed performance targets. You will also participate in training sessions to stay updated on client and contact center requirements.
Requirements
To be successful in this role, you will need to have excellent verbal and written communication skills, a passion for providing exceptional customer service, and strong organizational skills with a keen eye for detail. You will also need to be proactive and professional in your approach to problem-solving, with the ability to work effectively as part of a team and maintain high levels of accuracy in data entry.
Benefits
We offer a competitive salary of £24,000.00 per year, full-time hours (37.5 hours/week), and continuous on-the-job training. We are an office-based team, working Monday to Friday, 9:00 am - 5:00 pm, with some flexibility with hours.
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