Technical Solutions Specialist
Há 1 mês
Job Title: Technical Support Engineer
Job Description
We are seeking a skilled Technical Support Engineer to join our team at Devexperts LLC. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Work in a 24/7 support schedule
- Monitor financial systems using proprietary monitoring systems
- Register and resolve service requests, incidents, and problems
- Assist DevOps engineers, developers, and QA engineers
- Communicate with client and partner company representatives
- Engage in knowledge exchange with fellow colleagues
Requirements:
- 2+ years' experience in UNIX/Linux (Ubuntu, RHEL will be a plus)
- Advanced Windows user
- Basic knowledge of shell script languages (awk, perl, etc.)
- Strong analysis, investigation, and troubleshooting skills
- Good command of written and spoken English
- Additional skills considered an advantage: Understanding of ITIL/DevOps processes and routines, Experience with SQL-like command language, Knowledge of Java programming language, Experience with trading/exchange/risk management software usage, Experience with Atlassian software (JIRA, Confluence, FishEye, etc.)
- Bachelor's degree in Computer Science or professional secondary education related to network administration
This role is ideal for individuals who are passionate about providing excellent customer service and technical support. If you have a strong background in UNIX/Linux and are looking for a challenging role, we encourage you to apply.
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