Customer Service Ambassador
2 semanas atrás
Binance, a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange, seeks an exceptional Customer Service Representative to join our team. We value excellence in customer support and strive to provide top-notch service to our 230 million users worldwide.
As a key member of our support team, you will be responsible for handling inbound calls, live chat, and other service methods while providing accurate, valid, and comprehensive information to customers. You will follow established communication procedures, guidelines, and policies to ensure seamless interactions.
We are committed to delivering fast responses and resolving issues efficiently. Your strong communication skills, ability to work under pressure, and proactive approach will enable you to go above and beyond customer expectations.
This is a fantastic opportunity for individuals passionate about customer service and the crypto industry. While prior experience is not required, it can be beneficial if you have previous financial industry experience or fluency in multiple languages.
Benefits of working with Binance include a competitive salary of $45,000 - $60,000 per annum, company benefits, and a flexible work-from-home arrangement. Join us in shaping the future of blockchain and empowering people through innovative financial solutions.
In this role, you will:
- Handle customer inquiries via phone, email, live chat, and other channels
- Provide expert advice on cryptocurrency trading, wallets, and security measures
- Collaborate with internal teams to resolve complex customer issues
- Maintain accurate records of customer interactions and feedback
Why choose Binance?
- Be part of a dynamic, user-centric organization that values diversity and inclusion
- Tackle unique challenges and projects with autonomy and creativity
- Work with world-class talent and contribute to groundbreaking innovations
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