Customer Support Agent for International Hotel Chain
Há 6 dias
We're looking for a skilled customer service agent to join our team at Blu Selection. As a customer service representative, you'll play a vital role in delivering exceptional experiences to our guests from around the world.
About the RoleYou'll be working closely with our international team to provide timely and effective support to guests across various channels. Your primary responsibility will be to solve issues related to booking processes and loyalty programs, ensuring that our guests have an unforgettable stay with us.
To succeed in this role, you'll need to be highly motivated and committed to delivering exceptional results. You should also be fluent in German and able to adapt to new environments and cultures. A passion for traveling and exploring new destinations is a must, as is excellent communication and listening skills.
Key Responsibilities- Provide timely and effective support to guests via phone, email, and live chat
- Solve issues related to booking processes and loyalty programs
- Collaborate with colleagues to find optimal solutions for guests
- Follow up on issues during vacations to ensure guest satisfaction
- Offer creative solutions, including refunds, to meet guest expectations
- Type of contract: long-term fixed-term contract, renewable annually
- Working hours: full-time (40 hours/week) on rotating shifts
- Hybrid work options available
- Competitive salary package including:
- Including free accommodation (shared flat, all bills included): 1050€ gross/month
- Excluding accommodation: 1400€ gross/month
- Additional benefits for international candidates:
- Reimbursement of initial flight expenses after 9 months
- Airport pickup upon arrival
- Yearly two-way flight ticket back to home country within the EU
- Support with paperwork, bank account opening, and more
- Free Portuguese lessons, cooking classes, sports activities, and social events
- Real career opportunities in different career paths
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