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Desktop Support Professional

1 semana atrás

Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

Are you looking for a new challenge in the field of IT? Do you have a passion for problem-solving and working with people? Look no further Axians Portugal is seeking an IT Technician (English & French Speakers) to join our team in Lisbon.

The successful candidate will be responsible for handling incoming end-users requests and incidents, interact with end-users via calls, email and chat, incident ownership and communication throughout the lifecycle of the incident, handle in policy and out of policy service requests, execute IMACD tasks, and raise requests for authorization of service requests.

Main Responsibilities:
  • Handle incoming end-users requests and incidents
  • Interact with end-users via calls, email and chat
  • Incident ownership and communication throughout the lifecycle of the incident
  • Handle in policy and out of policy service requests
  • Execute IMACD tasks
  • Raise requests for authorization of service requests
Requirements:
  • Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
  • Experience in IT Support, Technical Support, End-user Support
  • Experience with Microsoft OS (Windows 11)
  • Ability to help end-users manage software installations and hardware repairs
  • Understanding of virtualization and networking protocols
  • Knowledge of mobile devices and mobile phone services
  • Experience with MS Office Suite
  • Knowledge of ticketing and CMDB tools
Prioritization:
  • Problem solving skills
  • Flexible and stress resilient
  • Attention to detail
  • Customer and Service focus
  • Spoken and written interpersonal, communication and presentation skills
  • English and French mandatory