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Technical Customer Support Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

At Randstad, we're committed to helping our clients achieve their goals by providing top-notch talent solutions. As a Technical Customer Support Specialist, you'll play a crucial role in delivering exceptional customer experiences for users of one of the world's leading search engine platforms.

The ideal candidate will be fluent in German and English, with a strong background in technical troubleshooting methods. Previous experience in a call center environment is preferred, but not required. We welcome candidates from diverse backgrounds who are passionate about providing outstanding support.

Responsibilities
  • Customer Interaction: Respond to customer requests via various channels, including phone, email, chat, social media, and messaging platforms.
  • Technical Support: Provide pre-sales, general inquiries, and technical assistance to customers.
  • Brand Voice: Maintain a consistent brand voice in both private and public interactions.
  • Issue Escalation: Escalate issues to higher support tiers as needed.
  • Ticket Management: Collaborate with technicians to resolve help tickets and manage an individual ticket queue.

Key Qualifications

  • Languages: Proficient in German and English, both oral and written.
  • Experience: Previous experience in a call center environment (preferred).
  • Education: High school diploma or equivalent; higher education degree (a plus).
  • Skillset: Knowledge of technical troubleshooting methods (a bonus).