Customer Account Manager

2 semanas atrás


Amadora, Lisboa, Portugal Siemens S.A. Tempo inteiro
Job Description

We are seeking a highly skilled Cash Management Professional to join our team at Siemens S.A. in Germany. As a key member of our team, you will be responsible for managing customer accounts, resolving discrepancies, and ensuring timely payments.

Key Responsibilities
  • Clarify incoming payments and resolve discrepancies in a timely manner.
  • Monitor and resolve open items before the end of the month.
  • Support the preparation and verification process for cash allocation.
  • Communicate with internal stakeholders and customers regarding payment trends and disputes.
  • Manage customer queries to ensure sales ledger balances are accurate.
  • Maximize on-time payments for all customers.
  • Report and escalate disputes and collection issues to the sales division.
  • Respond to incoming collection concerns from customers and internal stakeholders.
  • Refund credit balances and participate in KPI trends and root cause analysis.
  • Ensure global and E2E compliance for activities performed in the team.
  • Focus on customer service and ensure good communication levels to identify and resolve problems on customer accounts.
Requirements
  • Degree or experience in accounting, finance, economics, or a related field is a plus.
  • Basic German language skills are required.
  • Strong computer skills and Microsoft Office applications, including SAP, are a plus.
  • Ability to work under pressure in a changing environment.
  • Continuous learning attitude and ability to propose and implement improvements in procedures.
  • Strong problem-solving and analytical skills.
  • Strong customer-focused attitude with a commitment to quality and customer service.
  • Good communication skills and ability to work as a team member.
What We Offer
  • A hybrid and flexible working model to promote a better work-life balance.
  • A budget for home office support and the opportunity to do 16 hours of volunteer work per year.
  • Health insurance and access to our on-site medical center.
  • The chance to join sports groups and access to online learning platforms.
  • Discounts with our partners and a shuttle bus to commute to the facilities.
  • Financial support for studies.

We are proud to be recognized as a top employer in Portugal and a world's best employer in the engineering and production category. Join our team and be part of our success story


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