Customer Account Manager
Há 1 mês
We are seeking a highly skilled Cash Management Professional to join our team at Siemens S.A. in Germany. As a key member of our team, you will be responsible for managing customer accounts, resolving discrepancies, and ensuring timely payments.
Key Responsibilities- Clarify incoming payments and resolve discrepancies in a timely manner.
- Monitor and resolve open items before the end of the month.
- Support the preparation and verification process for cash allocation.
- Communicate with internal stakeholders and customers regarding payment trends and disputes.
- Manage customer queries to ensure sales ledger balances are accurate.
- Maximize on-time payments for all customers.
- Report and escalate disputes and collection issues to the sales division.
- Respond to incoming collection concerns from customers and internal stakeholders.
- Refund credit balances and participate in KPI trends and root cause analysis.
- Ensure global and E2E compliance for activities performed in the team.
- Focus on customer service and ensure good communication levels to identify and resolve problems on customer accounts.
- Degree or experience in accounting, finance, economics, or a related field is a plus.
- Basic German language skills are required.
- Strong computer skills and Microsoft Office applications, including SAP, are a plus.
- Ability to work under pressure in a changing environment.
- Continuous learning attitude and ability to propose and implement improvements in procedures.
- Strong problem-solving and analytical skills.
- Strong customer-focused attitude with a commitment to quality and customer service.
- Good communication skills and ability to work as a team member.
- A hybrid and flexible working model to promote a better work-life balance.
- A budget for home office support and the opportunity to do 16 hours of volunteer work per year.
- Health insurance and access to our on-site medical center.
- The chance to join sports groups and access to online learning platforms.
- Discounts with our partners and a shuttle bus to commute to the facilities.
- Financial support for studies.
We are proud to be recognized as a top employer in Portugal and a world's best employer in the engineering and production category. Join our team and be part of our success story
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