Customer Support Associate

2 semanas atrás


Amadora, Lisboa, Portugal Siemens S.A. Tempo inteiro
Job Overview

We are seeking a highly skilled and detail-oriented Customer Support Associate to join our team at Siemens S.A. in Lisbon, Portugal.

Key Responsibilities:
  • Provide exceptional customer service by promptly addressing inquiries, concerns, or complaints related to dispatch operations.
  • Receive and process customer requests, ensuring accurate recording of relevant details, such as addresses, contact information, and special instructions.
  • Submit Customer account creation.
  • Support on cash collection.
  • Support on SaaS product releases.
  • EDS reporting & billing.
  • Discount Voucher creations, update information and change prices
  • Maintain accurate records and provide updates to stakeholders.
  • Create and analyze several reports linked to invoicing, status and overdue.
  • Generate reports and improve dispatching processes.
About the Role

This is an exciting opportunity for someone with high school diploma or equivalent, or relevant work experience in Opportunity to Cash. We are looking for a fluent English speaker who can effectively communicate with diverse audiences. The ideal candidate will have strong organizational and multitasking abilities, with the capacity to handle a high volume of requests and prioritize tasks efficiently.

What We Offer

We offer a hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. You'll also have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

Why Join Us?

Siemens S.A. is proud to be recognized as one of the top companies to work in Portugal 2023 (by LinkedIn). We are committed to creating a diverse environment and are glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool.


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