Customer Service Representative

2 semanas atrás

Amadora, Lisboa, Portugal Siemens S.A. Tempo inteiro
Customer Service Role at Siemens S.A.

In this exciting role, you will be responsible for managing a group of customers and ensuring their sales and purchase orders are fulfilled efficiently. With strong communication skills and attention to detail, you will act as an interface between our customers and Siemens business units, warehouses, and factories.

About the Job

As a Customer Service Representative, your mission will involve:

  • Managing customer relationships and resolving any order discrepancies or issues;
  • Booking sales orders within our ERP system and following up on work-in-progress orders and deliveries;
  • Acting as a liaison between our customers, business units, warehouses, and factories to ensure smooth order processing;
  • Providing excellent customer service and ensuring high-quality communication with end customers to guarantee their satisfaction;
Requirements and Qualifications

To succeed in this role, you will need:

  • A commercial apprenticeship or equivalent training and office experience preferably in sales (more than 1 year);
  • Independent working style with 'Speed & Quality' - careful but speedy approach;
  • Extensive communication skills (customers, internal, factories...);
  • Good knowledge of Microsoft Office (Outlook, Excel, Word);
  • Service attitude, customer-oriented, and problem-solving mindset;
  • Strong communication skills (both oral and written);
  • Your accuracy and ability to multitask will help make you a success;
  • Strong work ethic;
  • SAP knowledge (Module MM/FI, SD) will be a plus;
  • Degree/Experience in Sales, Accounting, Finance, Economics, or similar and/or relevant work experience in Opportunity to Cash (will be a plus).
What You Can Expect from Us

We offer a hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups. Additionally, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

Benefits and Recognition

We're proud to be recognized as:

  • Top Companies to work in Portugal 2023 (by LinkedIn)
  • World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)
  • Most attractive company to work in 2023 - 6th place (ranking of Universum)
  • Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)
Estimated Salary Range

The estimated salary range for this position is around €45,000 - €55,000 per annum, depending on qualifications and experience. We strongly encourage applications from a diverse talent pool and offer equal opportunities to all candidates.

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