Service Chapter Director

Há 1 mês

Amadora, Lisboa, Portugal Roche Tempo inteiro

The Role

Service Chapter Director for Roche Diagnostics, Portugal

We are seeking a strategic leader to support our growing business as Service Chapter Director. As a member of the Diagnostics Enabling Team in Portugal, you will report to the General Manager and lead the Service and Workflow & IT organization to deliver outstanding customer experience and continuous efficiency improvements. Your mission is to lead and develop a highly professional, engaged, and customer-focused team to ensure successful execution of vision and strategy, drive optimal business performance, and foster a motivated working environment.

Key Responsibilities

  1. Develop and ensure implementation of local Service and Workflow & IT vision and strategies aligned with local, regional, and global strategies and priorities, defining differentiated service models that are fit-for-purpose for the Portuguese market.
  2. Foster cross-functional working and collaboration between different areas of the organization, namely, Business Strategy, Commercial, and Finance chapters.
  3. Develop, evaluate, and implement strategies to identify opportunities to improve our service delivery. Focus on continuous improvement across all areas of the work, foster learning/experimentation, establish standards, and build on best practices for Service and Application areas.
  4. Leverage regional learnings and adopt best practices within the Portuguese market. Connect and align with colleagues within and outside of Roche Diagnostics Portugal.
  5. Establish a roadmap for evolution and change management, including building functional expertise, skills, and capabilities required within the chapter.
  6. Ensure efficient execution, cost management, and proper alignment across strategic priorities.
  7. Inspire, motivate, coach, and develop people and teams to boldly innovate, collaborate, and create outcomes that matter for patients, customers, and the company.
  8. Enable and drive transformation towards agility and digitalization, advocating for new ways of working and shaping a learning mindset.
  9. Recruit, develop, and retain talent.

About You

  1. You are a Business Leader with a proven track record in a strategic leadership role and with management experience in the Diagnostic industry with a solid understanding of laboratory medicine, customers, contract structures, and financial implications.
  2. You are an experienced People Leader, preferably with experience in leading leaders, who excels at bringing people together around a shared vision while also fully empowering & holding their team accountable.
  3. You are able to lead and motivate a team that works remotely at customers the majority of the time.
  4. You have a solid customer orientation showing ability to actively listen and understand our customers' current and future needs.
  5. You are strongly focused on delivery & execution while having a strong strategic mindset and high analytical skills.
  6. You are able to take a well-thought idea and ensure execution connecting the dots between market/stakeholder needs and Roche Diagnostics solution.
  7. You are a team player (us before I) and a networker, with excellent interpersonal and communication skills, demonstrating the ability to interact and make an impact in a matrix organizational structure.
  8. With a growth mindset, you are willing to embrace agile ways of working and participate in squads, as necessary.
  9. As a people leader, you build up the right capabilities and people, equipping them with tools and skills to deliver functional excellence and results, and you are a strong advocate and practitioner of agile leadership, leadership commitments, and VACC (Visionary - Architect - Catalyst - Coach).
  10. Preferably, you hold a PhD, and/or MBA degree.
  11. Proficiency in both Portuguese and English are strongly preferred.
  12. Availability to travel around the country as required.

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