Strategic Service Leadership Opportunity
2 semanas atrás
About the Role
The successful candidate will lead the Service Chapter, driving business growth and customer satisfaction in Portugal. Reporting to the General Manager, this position requires a strategic leader with experience in diagnostics, strong analytical skills, and excellent interpersonal abilities.
Key Responsibilities:
- Develop and implement local service strategies aligned with global priorities.
- Foster collaboration between Business Strategy, Commercial, and Finance chapters.
- Evaluate and improve service delivery, focusing on continuous improvement and best practices.
- Connect with regional teams, leveraging learnings and adopting best practices within the Portuguese market.
- Establish a roadmap for evolution and change management, building functional expertise and capabilities required within the chapter.
- Ensure efficient execution, cost management, and alignment across strategic priorities.
- Inspire and develop people and teams to innovate, collaborate, and create outcomes that matter.
About You
- You are a Business Leader with a proven track record in a strategic leadership role, with management experience in the Diagnostic industry.
- You have a solid understanding of laboratory medicine, customers, contract structures, and financial implications.
- You are an experienced People Leader, able to bring people together around a shared vision while fully empowering and holding them accountable.
- You have a strong customer orientation, with the ability to actively listen and understand our customers' current and future needs.
- You are focused on delivery and execution, with a strong strategic mindset and high analytical skills.
- You are a team player, with excellent interpersonal and communication skills, demonstrating the ability to interact and make an impact in a matrix organizational structure.
Requirements
- PhD or MBA degree.
- Proficiency in both Portuguese and English.
- Availability to travel around the country as required.
Estimated Salary: €90,000 - €120,000 per annum, depending on experience.
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