Service Delivery Lead for Digital Transformation

Há 6 dias


Amadora, Lisboa, Portugal Siemens S.A. Tempo inteiro

Unlock Your Potential as a Service Delivery Lead

Siemens S.A., a world-leading technology company, is seeking an experienced Service Delivery Lead to join our Global Business Services team.

About the Role

We are looking for a highly skilled professional with strong leadership abilities and expertise in service management. As a Service Delivery Lead, you will be responsible for ensuring the successful delivery of services to our customers, driving business growth, and improving operational efficiency.

Key Responsibilities

  • Define and implement service strategies aligned with business objectives
  • Lead cross-functional teams to deliver high-quality services
  • Develop and manage service level agreements (SLAs) and operating level agreements (OLAs)
  • Manage service performance metrics and identify areas for improvement
  • Collaborate with stakeholders to resolve issues and improve customer satisfaction
  • Stay up-to-date with industry trends and best practices in service management

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 3-4 years of experience in service management, preferably in an international environment
  • Knowledge of ITIL service management processes and Agile development methodologies
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership abilities
  • Proficient in English; basic German is considered a plus

What We Offer

  • A competitive salary of €70,000 - €90,000 per year
  • A comprehensive benefits package, including health insurance, flexible working hours, and opportunities for professional growth
  • The chance to work with a global leader in technology and make a real impact on our customers' businesses
  • A dynamic and diverse work environment with opportunities to collaborate with international teams

About Siemens S.A.

  • We are a leading provider of innovative solutions in industries such as energy, healthcare, and infrastructure
  • We have a strong commitment to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and empowered to succeed
  • We offer a range of employee benefits, including flexible working arrangements, professional development opportunities, and a comprehensive rewards program


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