Service Delivery Lead for Digital Transformation
Há 6 dias
Unlock Your Potential as a Service Delivery Lead
Siemens S.A., a world-leading technology company, is seeking an experienced Service Delivery Lead to join our Global Business Services team.
About the Role
We are looking for a highly skilled professional with strong leadership abilities and expertise in service management. As a Service Delivery Lead, you will be responsible for ensuring the successful delivery of services to our customers, driving business growth, and improving operational efficiency.
Key Responsibilities
- Define and implement service strategies aligned with business objectives
- Lead cross-functional teams to deliver high-quality services
- Develop and manage service level agreements (SLAs) and operating level agreements (OLAs)
- Manage service performance metrics and identify areas for improvement
- Collaborate with stakeholders to resolve issues and improve customer satisfaction
- Stay up-to-date with industry trends and best practices in service management
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 3-4 years of experience in service management, preferably in an international environment
- Knowledge of ITIL service management processes and Agile development methodologies
- Strong analytical and problem-solving skills
- Excellent communication and leadership abilities
- Proficient in English; basic German is considered a plus
What We Offer
- A competitive salary of €70,000 - €90,000 per year
- A comprehensive benefits package, including health insurance, flexible working hours, and opportunities for professional growth
- The chance to work with a global leader in technology and make a real impact on our customers' businesses
- A dynamic and diverse work environment with opportunities to collaborate with international teams
About Siemens S.A.
- We are a leading provider of innovative solutions in industries such as energy, healthcare, and infrastructure
- We have a strong commitment to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and empowered to succeed
- We offer a range of employee benefits, including flexible working arrangements, professional development opportunities, and a comprehensive rewards program
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