Digital Service Transformation Manager

Há 16 horas

Amadora, Lisboa, Portugal Siemens S.A. Tempo inteiro
Transforming Business Services with Innovation

Siemens Global Business Services (GBS) empowers businesses worldwide to accelerate their digital transformation, embracing a sustainable and innovative future.

Our portfolio encompasses services driven by expertise and cutting-edge technology – focusing on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub, we have over 1400 connected people from 57 different nationalities across 14 countries.

GBS Digital Solutions offers innovative technology solutions and customer-oriented digitalization services. We co-develop digital solutions to address our customers' business challenges, leveraging our modern technology layer and partner ecosystem.

We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.

About Your Mission

  • The overall accountability for defining the service, ensuring it meets business needs, and managing the service lifecycle.
  • Ensuring Service Quality within your area of responsibility on a day-to-day basis.
  • Making certain the implementation of services is aligned with agreed stakeholders.
  • Acting as the product owner for agile Service development.
  • Coordinating service development and implementation as a Product Owner (setting up User stories, testing of developments, support defect analysis).
  • Driving the rollout of respective services across GBS.
  • Continuous service improvements and enhancement.
  • Ensuring service quality (e.g., incident, problem, performance, capacity, or escalation management).
  • Contributing to the implementation of knowledge management standards by gathering, analyzing, sorting, and sharing relevant information.
  • Coordinating SLA/OLA creation, reviews, and updates.
  • Overseeing services or solution-related performance and delivery indicators.
  • Identifying and publishing service metrics.
  • Point of contact for the respective service or process.
  • Provisioning technical service expertise.
  • Contributes in PoCs, service transitions, service development activities, and projects.
  • Providing functional advice and training to operational staff (e.g., SD staff) or semi-professional colleagues.
  • Managing cross-service integration aspects of service (compatibilities, dependencies, ...)
  • Contributing and supporting planning, budgeting, design, and alignment of service management processes and GBS solutions landscapes.
  • Staying abreast of developments in industry regarding IT Technology & Services as well as Solution Management.

Your Requirements

  • Bachelor's Degree in Computer Science, Information Technology, or related fields.
  • At least 3 to 4 years of proven working experience as a Service manager in the information technology sector.
  • Knowledge on ITIL Service Management processes.
  • Knowledge on Service Orchestration aspects.
  • Knowledge on Agile Development.
  • Knowledge on Service Now.
  • Used to act in an international environment with virtual teams.
  • Strong analytical capabilities needed to oversee complex integration aspects and dependencies.
  • Communication skills (Service Manager, Service Provider, BA, Developers).
  • CUSTOMER orientation.
  • Organizational skills.
  • Proficient in English is a must and basic German is considered a plus.

What You Can Expect from Us

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.

A health insurance, access to our on-site medical center, plus the chance to join sports groups.

You'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

Why Choose Siemens?

  • Top Companies to work in Portugal 2023 (by LinkedIn)
  • World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)
  • Most attractive company to work in 2023 - 6th place (ranking of Universum)
  • Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool

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