Customer Service Representative

Há 6 dias


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

About the Role:
Czech Customer Advisors play a vital part in delivering exceptional customer experiences at Sitel Corp. If you’re a native Czech speaker with strong English communication skills, this might be the perfect opportunity for you to grow your career in a multicultural environment.

Key Responsibilities:
• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner
• Meet and exceed customer service quality goals, compliance regulations, and productivity targets
• Create amazing customer experiences that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Requirements:
• Native or proficient level of Czech (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)

About Sitel Corp:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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