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Customer Care Associate

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Job Summary

About the Job

We are seeking a Danish Customer Support Agent to join our team at Cross Border Talents.

The successful candidate will be responsible for supporting our client's activities by offering exceptional quality service to their customers while working with prestigious worldwide brands.

Key Responsibilities

Your Role
  • Answer inbound calls and customer inquiries
  • Provide support and direction to customers while resolving service issues in a timely and empathetic manner
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
  • Troubleshoot through the use of open questions, support documents, and system training
  • Offer recommendations to common problems or frequently asked questions