Hebrew Social Media Customer Experience Representative

Há 7 dias


Lisboa, Lisboa, Portugal speakit Tempo inteiro

Are you a native Hebrew speaker looking to leverage your language skills in a customer-facing role?

Become a member of Speakit's ambitious support team and ensure customer satisfaction by representing one of the world's most recognizable companies.

Responsibilities:

  • Provide support to high-level clients across multiple channels – chat, email, and phone
  • Support and expand self-serve advertising capabilities for clients in the online and digital advertising domain
  • As a Customer Delight, you'll provide pre and post-sales support for all self-service products
  • Offer product and tool support to enhance clients' experience
  • Identify and resolve technical bugs and delivery issues
  • Resolve customer issues in a timely manner and proactively communicate with clients on progress
  • Proactively identify areas where clients can improve the usage of our solutions
  • Provide vital product insights and feedback from customers to engineering

Requirements:

  • Native level of written and verbal communication skills in Hebrew
  • Good knowledge of English (B2 level) is required
  • Computer skills (mandatory basic skills and preferential advanced skills, like coding)
  • Good analytical skills and logical thinking
  • As a Customer Delight, you'll need excellent communication skills: verbal, written, and listening
  • Proactive and quick learner
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure
  • Availability Monday to Sunday, including rotating weekends

Benefits:

  • Signing Bonus 3000€
  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression as a Customer Delight
  • Investment in training and personal development
  • Health Insurance since day one in the company
  • Free accommodation in shared apartment (individual room) with bills included
  • Initial flight expenses refund
  • Annually complementary return flight to your home country (within Europe)
  • Free Portuguese language courses, sports activities, and organized events
  • Monthly and Quarterly Bonus


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