Hebrew Social Media Customer Experience Representative
Há 7 dias
Are you a native Hebrew speaker looking to leverage your language skills in a customer-facing role?
Become a member of Speakit's ambitious support team and ensure customer satisfaction by representing one of the world's most recognizable companies.
Responsibilities:
- Provide support to high-level clients across multiple channels – chat, email, and phone
- Support and expand self-serve advertising capabilities for clients in the online and digital advertising domain
- As a Customer Delight, you'll provide pre and post-sales support for all self-service products
- Offer product and tool support to enhance clients' experience
- Identify and resolve technical bugs and delivery issues
- Resolve customer issues in a timely manner and proactively communicate with clients on progress
- Proactively identify areas where clients can improve the usage of our solutions
- Provide vital product insights and feedback from customers to engineering
Requirements:
- Native level of written and verbal communication skills in Hebrew
- Good knowledge of English (B2 level) is required
- Computer skills (mandatory basic skills and preferential advanced skills, like coding)
- Good analytical skills and logical thinking
- As a Customer Delight, you'll need excellent communication skills: verbal, written, and listening
- Proactive and quick learner
- Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
- Ability to multitask and work under pressure
- Availability Monday to Sunday, including rotating weekends
Benefits:
- Signing Bonus 3000€
- Possibility of cooperation with leaders in various industries
- Stable work and career progression as a Customer Delight
- Investment in training and personal development
- Health Insurance since day one in the company
- Free accommodation in shared apartment (individual room) with bills included
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free Portuguese language courses, sports activities, and organized events
- Monthly and Quarterly Bonus
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