Customer Delight Specialist for Social Media and Digital Advertising

4 semanas atrás


Lisboa, Lisboa, Portugal speakit Tempo inteiro
Job Overview

As a Customer Delight Specialist for Social Media and Digital Advertising, you will be representing one of the world's most recognizable companies, ensuring customer satisfaction by providing top-notch support across multiple channels.

Key Responsibilities
  • Provide high-level support to clients, helping them grow their business across chat, email, phone, and online advertising platforms.
  • Support and expand the self-serve advertising base for clients in the digital advertising domain.
  • Offer pre and post-sales support for all self-service products, providing product and tool support to enhance clients' experience.
  • Identify and solve technical bugs and add delivery issues, resolving customer issues in a timely manner and proactively communicating with clients on progress.
Requirements
  • Native level of written and verbal communication skills in Hebrew.
  • Good knowledge of English (B2 level) is required.
  • Computer skills (mandatory basic skills and preferential advanced skills, like coding).
  • Excellent analytical skills and logical thinking.
  • Excellent communication skills: verbal, written, and listening.
  • Proactive and quick learner.
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
  • Ability to multitask and work under pressure.
Benefits
  • Estimated Salary: €40,000 - €60,000 per annum based on location and performance.
  • Signing Bonus: 3000€.
  • Possibility of cooperation with leaders in various industries.
  • Stable work and career progression as a Customer Delight Specialist for Social Media and Digital Advertising.
  • Investment in training and personal development.
  • Health Insurance since day one in the company.
  • Possibility to live in one of our apartments.
  • Initial flight expenses refund.
  • Annually complementary return flight to your home country (within Europe).
  • Free Portuguese language courses, sports activities, and organized events.
  • Monthly and Quarterly Bonus.
About Us

speakit is an ambitious and motivated support team dedicated to providing exceptional customer experiences. We are looking for a skilled Customer Delight Specialist for Social Media and Digital Advertising to join our team.



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