Customer Service Ambassador for International Brands in Lisbon
2 semanas atrás
Your role as a Customer Service Ambassador will be focused on delivering exceptional service to clients' customers, working on high-profile projects with top brands worldwide.
You will be responsible for:
- Responding to customer inquiries via phone, email, and chat
- Identifying issues and providing effective solutions
- Maintaining high customer satisfaction levels
- Recording data in the CRM system
- Providing ad-hoc support
- Collaborating with your team to achieve project success
To succeed in this position, you will need:
- Excellent communication skills
- Customer-centric approach
- Proactive attitude
- Ability to work in a fast-paced environment
We are looking for candidates with native German language skills and at least B1 English proficiency.
Other required skills include:
- Enthusiasm for movies, shows, and entertainment
- Understanding of the value of excellent customer experience
- Strong listening and communication skills
- Energetic and innovative mindset
- Excitement about intercultural communication and expatriate life
This is a long-term fixed-term contract with a rotating shift schedule (5 days/week, including weekends). The salary range is €950-€1400 gross per month, depending on experience. Free accommodation is included for some positions, while others offer a housing allowance. For international candidates, we provide reimbursement of initial flight expenses, airport pick-up, and yearly two-way flights back home.
As an employee, you can expect:
- Free Portuguese lessons and other cultural activities
- Real career opportunities in different fields
We are a multinational organization with over 80 nationalities represented in our team. We prioritize employee well-being and offer comprehensive support with relocation and integration into our community.
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