Technical Customer Service Representative
Há 7 dias
Talentrail is seeking a skilled Technical Customer Service Representative to join our team. This role involves providing high-quality customer service and resolving requests related to e-commerce, software, hardware, and wireless connectivity issues.
The ideal candidate will have fluency in German (C1 level or higher) and at least B2 level English. Strong communication skills and a passion for helping others are essential.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, social media, and messaging channels.
- Provide pre-sales assistance, general inquiries, and technical support.
- Maintain a consistent brand voice in both private and public interactions.
- Escalate complex issues to higher support tiers as needed.
- Collaborate with technicians to resolve help tickets efficiently.
- Manage an individual ticket queue and follow management guidance.
Work Schedule: Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts), Saturday and Sunday: 08:00 AM to 05:00 PM. Flexible hours required.
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