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Technical Customer Service Representative

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

We are a leading provider of sales and customer service solutions, recognized for our excellence in delivering high-quality services to clients worldwide.

About the Role

As a Technical Customer Service Representative, you will play a critical role in supporting customers across multiple communication channels, ensuring timely resolution of their queries and concerns.

Key Accountabilities
  • Provide expert technical assistance to customers via phone, email, or chat.
  • Communicate effectively with customers, adapting the company's voice and tone to suit different channels.
  • Collaborate with internal teams to resolve complex customer issues.
Essential Skills
  • A strong command of German and excellent English language skills.
  • Exceptional communication and problem-solving abilities.
  • Ability to work independently and as part of a team.
What We Offer You
  • A comprehensive paid training program (1 - 4 weeks).
  • Competitive salary conditions – 2 options: including free accommodation (shared flat, all bills included): 1,125 € gross/month; excluding accommodation: 1,490 € gross/month.
  • Relocation support for international candidates, including airport pick-up and administrative assistance.

We prioritize employee well-being and offer a range of benefits, including free annual flight home, reimbursement of flight costs, and more.