Incident Response Team Lead

Há 4 dias


Bragança, Portugal Nityo Infotech Services Philippines Inc. Tempo inteiro

Location: BGC, Taguig

Nityo Infotech Services Philippines Inc. is seeking an experienced Incident Response Team Lead to join our team. This role will be based in BGC, Taguig and will involve working in a hybrid arrangement, with 3 days of onsite work per week.

The estimated salary for this position is around PHP 150,000 - PHP 200,000 per month, depending on experience.

Job Purpose

The Incident Response Team Lead will be responsible for leading and supporting teams of incident response experts who specialize in the detection, response, and recovery of system downtime. The successful candidate will work closely alongside other internal and external teams to identify recurring patterns, pain points, and root causes to propose clear actions and reduce associated risks.

Key Responsibilities:
  • Lead the investigation of any incidents encountered by the app and the system.
  • Ensure action items are assigned to the correct team and follow up on the resolution of the issue.
  • Manage the logging and tracking of the incidents, ensuring the right data is being reflected.
  • Update dashboards, reports, and other analytics pertaining to incident response regularly and as requested.
  • Build out the tooling/dashboard, alerting, tuning of the system.
  • Train analysts and other stakeholders to provide eyes on the glass to help the team manage and resolve all levels of issues.
Requirements

To be considered for this role, you should have:

  • A minimum of three years experience in Incident Management.
  • A minimum of five years of technology responsibilities including systems, networking, application operations, NOC, etc.
  • Excellent verbal/interpersonal, written, presentation, and customer relationship communication skills.
  • Ability to communicate at all levels, with a strong emphasis on clear and concise business writing and the ability to convert technical matters into business understandable language.
Work Environment

This role will involve working in a hybrid arrangement, with 3 days of onsite work per week. The successful candidate will be required to work in a fast-paced environment and be able to prioritize tasks effectively.



  • Bragança, Portugal Nityo Infotech Services Philippines Inc. Tempo inteiro

    **Job Overview**Nityo Infotech Services Philippines Inc. is seeking a skilled Incident Response Lead to join our team.**Estimated Salary:** PHP 180,000 - PHP 220,000 per annum (depending on experience)**Location:** BGC, Taguig (Hybrid, 3x onsite per week) Schedule: Dayshift**Job Purpose:The role will involve leading and supporting teams of incident response...


  • Bragança, Portugal Continental Tempo inteiro

    Job DescriptionSupport for (Group) Compliance, (Group) Export Control & Sanctions plus the (global) Responsible Value Chain organization with operational tasks of the Business Partner Due Diligence.Operations Ensures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation...


  • Bragança, Portugal Continental Tempo inteiro

    Job DescriptionSupport for (Group) Compliance, (Group) Export Control & Sanctions plus the (global) Responsible Value Chain organization with operational tasks of the Business Partner Due Diligence.Operations Ensures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation...


  • Bragança, Portugal Continental Tempo inteiro

    Job DescriptionSupport for (Group) Compliance, (Group) Export Control & Sanctions plus the (global) Responsible Value Chain organization with operational tasks of the Business Partner Due Diligence.OperationsEnsures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation...


  • Bragança, Portugal Continental Tempo inteiro

    Job DescriptionSupport for (Group) Compliance, (Group) Export Control & Sanctions plus the (global) Responsible Value Chain organization with operational tasks of the Business Partner Due Diligence.OperationsEnsures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation measures...


  • Bragança, Portugal Continental Tempo inteiro

    Job DescriptionSupport for (Group) Compliance, (Group) Export Control & Sanctions plus the (global) Responsible Value Chain organization with operational tasks of the Business Partner Due Diligence.OperationsEnsures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation measures...


  • Bragança, Portugal Datacom Tempo inteiro

    About the Role:The Service Desk Analyst is an integral part of our team, responsible for ensuring that all incidents or requests are updated in a timely manner. Our goal is to provide the best possible service to every customer, and we're looking for someone who shares our commitment to excellence.Key Responsibilities:• Maintain professionalism in all...

  • Technical Support Specialist

    2 semanas atrás


    Bragança, Portugal Datacom Tempo inteiro

    About DatacomDatacom is a leading professional IT services company in Australasia, providing expertise in operating data centers, IT services, software engineering, and application management. We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion.Our PurposeWe connect people and technology to solve challenges,...

  • AWS DevOps Engineer Lead

    2 semanas atrás


    Bragança, Portugal Eurotux Tempo inteiro

    Eurotux, a leading Information Technologies company, is expanding its team with a DevOps AWS Engineer Lead. This role involves developing and implementing automation tools to enhance our infrastructure management.About the RoleAs a DevOps AWS Engineer Lead, you will be responsible for:Developing and implementing automation tools to streamline our support...

  • Service Desk Analyst

    4 semanas atrás


    Bragança, Portugal Datacom Tempo inteiro

    Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for our communities.The Nitty Gritty We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, making us one of Australasia's largest professional IT services companies. We have...

  • Lead Operations Specialist

    4 semanas atrás


    Bragança, Portugal Ch01 Che Fresenius Medical Care (Schweiz) Ag Tempo inteiro

    **Job Title:** Lead Operations Specialist - R2R Expert**Location:** PHL Shared Services Philippines, BGC Office**Job Type:** Full-timeAbout UsFresenius Medical Care is a leader in the medical industry, and our employees are the driving force behind our success. Our team members are self-disciplined, hardworking, curious, trustworthy, humble, and truthful....


  • Bragança, Portugal Continental Tempo inteiro

    Job DescriptionSupport for Group Compliance, Export Control & Sanctions and the Responsible Value Chain organization with operational tasks of Business Partner Due Diligence. The role ensures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation measures are performed according...

  • Lead Developer, .Net Section

    3 semanas atrás


    Bragança, Portugal Metrobank Tempo inteiro

    Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career....

  • Senior Specialist

    3 semanas atrás


    Bragança, Portugal Ch01 Che Fresenius Medical Care (Schweiz) Ag Tempo inteiro

    Job TitleNa R2R Senior Specialist-3About the RoleWe are seeking a highly skilled and experienced Na R2R Senior Specialist-3 to join our team in PHL Shared Services Philippines - BGC Office. As a key member of our organization, you will be responsible for leading cross-functional teams and driving business growth through process improvement initiatives.What...


  • Bragança, Portugal Glints Tempo inteiro

    About the Role: We are seeking a skilled Senior Key Account Manager to lead our sales team and drive business growth. As a key member of our team, you will be responsible for leading, mentoring, and developing the KAM team to meet performance targets and support their professional growth.Key Responsibilities:Set and monitor team KPIs to drive success in...

  • Production Supervisor

    6 meses atrás


    Bragança, Portugal Faurecia Tempo inteiro

    New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Forvia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter...


  • Bragança, Portugal Funtomato Consultancy Tempo inteiro

    Company Overview: Funtomato Consultancy is a leading talent agency seeking an experienced professional to oversee all aspects of our operations. Our ideal candidate will have a proven track record in talent management, entertainment, and business development.">Job Description: As the Head of Talent Agency, you will lead our team in overseeing day-to-day...


  • Bragança, Portugal Iefp I.P. Tempo inteiro

    Job ID: 589303777About the JobThis role is available to candidates with a disability, as per Law No. 4/2019.We are seeking an experienced Industrial Production Manager to lead our metal manufacturing team. As a key member of our organization, you will be responsible for managing a team of 15-25 operators working on the same shift.Main...


  • Bragança, Portugal Glints Tempo inteiro

    ABOUT THE ROLE Lead, mentor, and develop the KAM team, ensuring they meet performance targets and supporting their professional growth.Set and monitor team KPIs, fostering collaboration with cross-functional teams to drive success in account management.Oversee onboarding, training, and communication between the KAM team and senior management to ensure...


  • Bragança, Portugal Iefp I.P. Tempo inteiro

    **Job Overview**ID: 589303777 Type: Full-time Location: UndisclosedAbout Iefp I.P.Iefp I.P. is a leading organization in the metal industry, committed to excellence and innovation. We are currently seeking a highly skilled Logistics Manager to join our team.Job DescriptionWe are looking for a Logistics Manager to oversee the efficient management of our...