Digital Service Operations Leader

Há 1 mês


Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

Siemens Mobility is a global leader in the development, manufacturing, and sales of rolling stock and rail automation solutions. As a Digital Service Operations Leader, you will play a key role in our team responsible for overseeing service delivery, managing ongoing IT initiatives, and driving regulatory and compliance topics.

**Job Summary**:
We are looking for an experienced professional with a strong background in service operations, ITIL processes, and stakeholder management. Your mission will be to oversee service delivery, take accountability, and report performance (Service Levels, KPIs, and Costs) of each individual IT service. You will build strong partnership relationships with our providers, IT business partners, and business stakeholders. Additionally, you will manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world.

**Key Responsibilities**:

  • Oversight of service delivery, including Service Levels, KPIs, and Costs
  • Building and maintaining strong partnerships with providers, IT business partners, and business stakeholders
  • Management of ongoing IT Initiatives and change onboarding
  • Driving regulatory and compliance topics with Provider Management and Risk and Compliance chapters
  • Escalation of performance-related issues and customer complaints to service owners
  • Proactive discussion with associate providers regarding customer demands
  • Taking ownership of all ITIL processes (Change, Incident, Problem, Demand, Knowledge management)
  • Representation at crisis meetings and communication of status updates to GBS management and business stakeholders

**Requirements**:
You will need:
  • Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience
  • Eagerness to learn new technologies
  • Excellent oral and written skills in English (German is a plus)
  • Min 5 years of experience in a similar role
  • Experience in dealing with third-party-provided services
  • Good communication and networking skills in an intercultural environment and across all management levels
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving skills
  • Knowledge of ITIL principles, DevOps, and Project Management methodologies
  • Excellent oral and written skills in English

**What We Offer**:
We offer a competitive salary of around €80,000 - €100,000 per year, depending on your experience and qualifications. Our package includes a hybrid and flexible working model, a budget for home office support, and the opportunity to do 16 hours a year of volunteer work. We also provide health insurance, access to our on-site medical center, and the chance to join sports groups. In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and financial support for your studies are also available.

This role is an excellent opportunity to join a leading company in the mobility sector and contribute to shaping the future of transportation. If you're passionate about digital transformation and want to make a real impact, please submit your application today

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