Digital Operations Leader
Há 1 mês
PagerDuty empowers teams of all kinds to do the critical work that drives business forward through our innovative Operations Cloud.
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We're seeking a Digital Operations Leader to join our diverse, customer-focused team As Digital Operations Leader, you will be responsible for driving program strategy, leading delivery, and reporting status. This is an exciting opportunity as you will work with multiple teams across different domains and effectively collaborate with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate has a strong technical background, excellent problem-solving ability, and is passionate about managing large-scale programs and projects.
This role requires occasional travel to our Lisbon office once a month, allowing you to thrive in your new role and fully embrace being a Dutonian
Candidates must be willing to adjust their working hours to accommodate some Pacific Time/West Coast hours to collaborate effectively with our US-based teams. The expected hours for this role are 12pm-8pm GMT.
The key responsibilities include: Leading IT program planning, milestone definition, resource allocation plan, and estimation to ensure predictable delivery.
Analyzing large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems.
Anticipating bottlenecks, providing escalation management, and making tradeoffs.
Identifying unstructured problems and driving technical and operational improvement, business strategies, and technical solutions across teams.
Providing technical contribution working with cross-functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
Collaborating closely with cross-functional partners to drive iterative process improvements.
Leveraging tools and processes to improve productivity in support of the program.
Communicating successes, schedules, priorities, issues, and overall program health to all levels in the company.
Creating, tracking, and driving critical path, flagging and managing risks, dependencies, and decisions that affect the program.
Driving program alignment on present and future outcomes that support our company's strategy.
Managing program financials related to capitalization.
Managing procurement processes related to the initiative.
Creating and distributing impactful automated reporting.
Basic qualifications: 6+ years of experience in Technical Program Management, experience running security & IT, data programs, business applications, or any related technical programs, experience doing department roadmap planning & reporting.
Preferred qualifications: experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.), Monday.com experience, confidence leading and influencing, experience with financial systems.
We're a global organization with offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace, ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
We operate based on our values: Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users. Bring Your Self | Bring your best self to build empathy and trust with users.
We ensure our employees are inspired to do their best through a comprehensive total rewards approach that supports them and their loved ones. Our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include: Competitive salary ($140,000 - $160,000 per year), comprehensive benefits package from day one, flexible work arrangements, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO, company equity*, ESPP (Employee Stock Purchase Program)*, retirement or pension plan*, paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*, HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much-needed break to truly disconnect and recharge, paid volunteer time off - 20 hours per year, company-wide hack weeks, mental wellness programs*
About us: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Our Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation. Customers rely on our Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two-thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
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