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Customer Service Professional
1 semana atrás
Job Title: Customer Service Professional
About the RoleThis position provides exceptional customer service and support, resolving routine problems regarding client products or services.
Key Responsibilities:
- Respond to inbound customer requests, documenting relevant case information.
- Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
- Collaborate with other technicians to resolve or properly close help tickets.
Requirements:
- High level of Finnish (written and oral) and fluent in English (B2).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Patient when communicating and solving issues.
- Proactive, self-motivated, and a great team player.
