Hearing Care Consultant
3 semanas atrás
**About Phiture**
Phiture is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. With a network of over 9,200 points of sale and more than 18,600 professionals worldwide, we give back the joy of hearing, feeling, and living to thousands of people every day.
We believe that our Hearing Care Professionals and front and back-office Teams are the most important component of our success. Thanks to their best-in-class skills and continuous professional development, we put the everyday sounds back into the lives of our customers. Our commitment to talent engagement, support, and recognition enables our people to exceed every limit and build a fulfilling career.
Job Mission
- Actively contribute to improving HCP KPIs in store through coaching and structured training programs
- Develop HCPs' competencies to improve their professionalism and the customer experience
- SUPPORT HCP and AM day by day to ensure correct procedures are applied and product/process issues are fixed
- Become a business partner of the AM to support them in achieving sales targets
Key Responsibilities
- Partner with AM, Rex, and Sales Director to discuss HCP KPIs and related skill gaps, define training priorities and action plans
- Build a strong process of training planning, monitoring, mutual support, and feedback sharing with the Sales Team to boost store performance KPIs and develop profiles
- Provide training to HCPs in groups or individually, executing performance follow-up based on the training provided. Improve KPIs as a consequence
- Implement the training & development plans for the stores across the entire country geography related to: HCP performance improvements via commercial skills strengthening New projects launches related to: New processes and ways of selling Customer experience improvement (i.e. audiological protocol and Next) New products Onboarding to new hires Localizing global training contents or creating new training material via collaboration with other departments
Your Profile
- Sales attitude and result-oriented
- Inclination to change and fast-learning attitude
- Autonomy/proactivity in planning
- Effective Communication and active listening skills
- Teamwork & ability to build relationships with the sales team
Salary and Benefits
The estimated salary for this role is around €35,000 - €45,000 per year, depending on your location and experience. You will also receive a range of benefits, including health insurance, pension scheme, and opportunities for professional development and growth.
About the Role
This is a unique opportunity to join a dynamic and growing company and make a real difference in the lives of our customers. If you are a motivated and ambitious individual who is passionate about hearing care and customer service, we want to hear from you.
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