Customer Experience Strategist

Há 4 dias


Braga, Braga, Portugal Nestlé Sa Tempo inteiro

About Nestlé Business Services (NBS) at the Heart of Innovation

At NBS, we provide essential services to enable Nestlé to engage with millions of consumers worldwide. Our diverse team is passionate about driving continuous improvement and digital innovation across the globe.
We are seeking a Customer Experience Strategist who will primarily support our Nestlé Health Science business by developing and implementing customer relationship management (CRM) programs for local brands. As a key member of our team, you will be responsible for providing strategy development consultancy to markets willing to develop new CRM programs and campaigns targeted towards patients, caregivers, and consumers.
A Day in the Life:
• Support markets in developing their CRM strategies through workshops and consolidating outcomes into agreed local market strategy documents.
• Leverage existing data capture capabilities at Nestlé Health Science to identify segments and create CRM journeys for local programs.
• Partner with local brand and digital teams to source content for CRM strategies, either by repurposing existing content or developing new content with the NHSc Global Content Studio.
• Drive the development of CRM campaign templates that markets can leverage for ongoing one-shot campaigns for local brands.
• Coordinate with the Nestlé IMS CRM Services team to set up and execute CRM journeys and campaigns in SFMC or Klaviyo.
• Monitor and evaluate the performance of local CRM programs using pre-defined key performance indicators (KPIs) and report back to markets highlighting improvement opportunities.
• Help the Global B2C CRM team at NHSc evangelize the eCRM Campaign Factory setup towards markets.
Requirements:
More than 5 years of experience in digital marketing / eBusiness, preferably with experience working on marketing communications for Consumer brands, and over this period has successfully delivered on KPIs, especially top and bottom-line business results.
Experience in project management and stakeholder management in a multinational environment.
End-to-end experience in developing and implementing CRM programs, defining content, segmentation, and orchestration strategies, and building and setting up campaigns with external partners.
Excellent communication, coordination, and problem-solving skills.
Ability to analyze campaign performance data and provide recommendations based on insights.
What We Offer:
At NBS Lisbon, we prioritize our talents' growth and engagement. Join us and enjoy:
• Development of expertise in Nestlé's Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary ($80,000 - $110,000 per year)
• Annual bonus according to your performance
• Flex Benefits - Choose what benefits suit you best
• Make part of the Nestlé Club and get discounts in several partners
• Free coffee at the office
• Company equipment according to professional needs
• Medical Support available at the Office
• E-learning courses and training program to help you achieve your goals
• Career progression and possibilities for International Career



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