Client Relationship Manager
Há 4 dias
About the Job
\We are seeking a skilled Client Relationship Manager to join our team at TN Portugal. As a key member of our client relations department, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.
\The Role
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- BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH CLIENTS THROUGH EFFECTIVE COMMUNICATION AND PROACTIVE ISSUE RESOLUTION.\
- COLLABORATE WITH COLLEAGUES TO ACHIEVE TEAM GOALS AND OBJECTIVES.\
- MORE THAN 3 YEARS OF EXPERIENCE IN CUSTOMER SERVICE OR SIMILAR FIELD IS PREFERRED BUT NOT REQUIRED.\
- ADEQUATE KNOWLEDGE OF COMPANY TOOLS AND PROCESSES TO DELIVER HIGH-QUALITY SERVICE.\
- MAINTAIN ACCURATE RECORDS OF CLIENT INTERACTIONS AND ISSUE RESOLUTIONS.\
- ADHERE TO COMPANY POLICIES AND PROCEDURES TO ENSURE COMPLIANCE AND QUALITY STANDARDS.\
- CONTRIBUTE TO CONTINUOUS IMPROVEMENT INITIATIVES TO DRIVE BUSINESS GROWTH AND EXCELLENCE.\
- IDENTIFY OPPORTUNITIES TO IMPROVE PROCESSES AND SUGGEST SOLUTIONS TO MANAGEMENT.\
- MEET PERFORMANCE TARGETS AND KPIs AS SET BY MANAGEMENT.\
- PROMOTE A POSITIVE WORK ENVIRONMENT AND CONTRIBUTE TO TEAM MORALE.\
- ATTEND MEETINGS AND TRAINING SESSIONS TO STAY INFORMED ABOUT COMPANY UPDATES AND BEST PRACTICES.\
- COMPLY WITH ALL HEALTH AND SAFETY REGULATIONS AND PROTOCOLS.\
- PERFORM OTHER DUTIES AS ASSIGNED BY MANAGEMENT TO SUPPORT THE SMOOTH OPERATION OF THE CLIENT RELATIONSHIP MANAGER ROLE.\
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Requirements
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- You speak German at a native level and are fluent in English (B2).\
- More than 3 years of experience in customer service or similar field is preferred but not required.\
- Adequate knowledge of company tools and processes to deliver high-quality service.\
- Excellent problem-solving skills with the capability of researching and identifying the right information.\
- You have strong communication skills and are service-oriented, professional, and thorough.\
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Benefits
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- Health Insurance & Life Insurance & Family Plan (Spouse and Children).\
- Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit).\
- Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card.\
- Performance bonuses.\
- Development opportunities (move to another project, team leader, quality analyst, HR department).\
- Social events.\
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About Us
\TN Portugal is a multinational recruitment company with operations in multiple countries. We specialize in placing top talent in various industries, and our team of experts works tirelessly to ensure that our clients receive the best possible service.
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