Order Management Specialist
Há 4 dias
Company Overview: Teleperformance Portugal is a leading provider of omnichannel solutions and technology services, employing over 12,000 employees from 111 nationalities.
Job Description:
We are seeking a highly skilled Customer Service Order Management professional to integrate our team in the Swedish market. The successful candidate will be responsible for receiving and distributing incoming customer orders, communicating with Sales and Customer Experience members as required, and ensuring record accuracy during the order entry process.
Key Responsibilities:
- Receive and distribute incoming customer orders
- Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
- Ensure record accuracy by maintaining data integrity during the order entry process
- Handle order management from entry to delivery and resolve complex customer billing issues
- Collaborate and coordinate cross-functionally with Customer Care, Pricing Team, and Accounts Receivable to ensure correct information
- Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
- Provide support to other Care team members as needed
- Follow up on internal holds pertaining to credits processed on behalf of customers
Requirements:
- Minimum 2 years of experience in a customer service role
- Proven track record driving process improvement initiatives
- Experience working with ERP systems: Oracle, Agile, and Salesforce preferred
- Excellent written communication in English and one other European language
- Excellent problem-solving skills and mathematical reasoning
- Able to multi-task, embrace change, and innovate in a fast-paced environment
- Able to analyze data to identify trends and root cause issues
- Able to adapt in a dynamic work environment and make independent decisions
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