Order Management Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview: Teleperformance Portugal is a leading provider of omnichannel solutions and technology services, employing over 12,000 employees from 111 nationalities.

Job Description:

We are seeking a highly skilled Customer Service Order Management professional to integrate our team in the Swedish market. The successful candidate will be responsible for receiving and distributing incoming customer orders, communicating with Sales and Customer Experience members as required, and ensuring record accuracy during the order entry process.

Key Responsibilities:

  • Receive and distribute incoming customer orders
  • Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
  • Ensure record accuracy by maintaining data integrity during the order entry process
  • Handle order management from entry to delivery and resolve complex customer billing issues
  • Collaborate and coordinate cross-functionally with Customer Care, Pricing Team, and Accounts Receivable to ensure correct information
  • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
  • Provide support to other Care team members as needed
  • Follow up on internal holds pertaining to credits processed on behalf of customers

Requirements:

  • Minimum 2 years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Experience working with ERP systems: Oracle, Agile, and Salesforce preferred
  • Excellent written communication in English and one other European language
  • Excellent problem-solving skills and mathematical reasoning
  • Able to multi-task, embrace change, and innovate in a fast-paced environment
  • Able to analyze data to identify trends and root cause issues
  • Able to adapt in a dynamic work environment and make independent decisions

  • Order Management Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Order Management SpecialistWe are seeking a skilled Order Management Specialist to join our team at Amgen SA. In this role, you will be responsible for managing the entire order management process from receipt to delivery.You will work closely with cross-functional teams to ensure timely and accurate delivery of products to our customers. Your expertise in...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled Order Management Specialist to join our team in Italy. As an Italian speaker, you will play a vital role in ensuring seamless order entry and fulfillment processes.


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Job DescriptionWe are looking for a skilled Order Management Specialist to join our team in the Dutch market. As a key member of our customer service team, you will be responsible for receiving and distributing incoming customer orders, communicating with sales and customer experience members, and ensuring record accuracy during the order entry process.Key...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    At Teleperformance Portugal, we are looking for a highly skilled Order Management Specialist to join our team in the Italian market. As a key member of our customer service team, you will be responsible for receiving and distributing incoming customer orders, communicating order entry and fulfillment issues with sales and customer experience members, and...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    **Job Summary:**We are seeking a skilled Order Management Specialist to join our team in Portugal. As a key member of our customer service operations, you will be responsible for receiving and distributing incoming customer orders, communicating with sales and customer experience teams, and ensuring accurate record-keeping during the order entry...


  • Lisboa, Lisboa, Portugal Organon Portugal Tempo inteiro

    The PositionWe are looking for an Order Management Associate Specialist with Spanish to join our team and support order processing for the LATAM and Canadian markets. The Associate Specialist will be responsible for ensuring that orders are processed efficiently, ensuring customer satisfaction, and contributing to the smooth flow of...


  • Lisboa, Lisboa, Portugal bioM?rieux BV Tempo inteiro

    Job DescriptionThe PositionWe are looking for an Order Management Associate Specialist with Spanish to join our team and support order processing for the LATAM and Canadian markets. The Associate Specialist will be responsible for ensuring that orders are processed efficiently, ensuring customer satisfaction, and contributing to the smooth flow of...


  • Lisboa, Lisboa, Portugal bioM?rieux BV Tempo inteiro

    Job DescriptionThe PositionWe are seeking an experienced Order Management Associate Specialist to join our team and support order processing for the LATAM and Canadian markets. The successful candidate will be responsible for ensuring that orders are processed efficiently, ensuring customer satisfaction, and contributing to the smooth flow of operations.


  • Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    About the RoleAt Emma – The Sleep Company, we are seeking an experienced Order Management Specialist to join our team. As a key member of our wholesale operations department, you will be responsible for monitoring and improving service performance in assigned European markets. Your primary focus will be on ensuring accurate order processing, timely...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Company Overview\Teleperformance Portugal is a leading provider of integrated omnichannel solutions, offering a wide range of services to clients in various industries.\\\Job Description\We are seeking an experienced Customer Service Representative to join our team in the English market. As a key member of our Order Management team, you will be responsible...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    **Job Requirements and Qualifications**We are seeking a highly skilled Customer Care Representative to join our team. The ideal candidate will have previous experience in Customer Service roles in commercial companies, preferably multinational.Responsibilities:Handle customer orders with possible input into SAP and/or resolution of issues related to...


  • Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

    Company OverviewSiemens Mobility enables its units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our goal is to optimize processes and provide services driven by expertise in areas such as business administration, human resources, supply chain management, sales, marketing, and...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Service Order Management professional to join our team in Portugal. As a Customer Service Order Management representative, you will be responsible for receiving and distributing incoming customer orders, communicating order entry and fulfillment issues with sales and customer experience members, ensuring...


  • Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

    As a Business Order Specialist at Siemens Mobility, you will play a crucial role in enabling our customers to achieve their goals. Our company overview highlights our commitment to creating a diverse environment and being an equal opportunity employer.Our portfolio is designed to meet the evolving needs of our customers, focusing on innovation and...


  • Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

    At Siemens Mobility, we enable our customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales,...

  • Order Management Coordinator

    2 semanas atrás


    Lisboa, Lisboa, Portugal Nokia Tempo inteiro

    Job Description At Nokia, we lead the way in telecommunications, delivering innovative solutions to customers across the globe. Our Order Management Center is a dynamic team of approximately 20 professionals who are passionate about making a difference in the supply chain and customer experience. By joining our team, you will be an integral part of a...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Job DescriptionThe successful candidate will be responsible for overseeing wholesale operations and service performance for assigned European markets. This includes monitoring and improving order fulfillment processes, ensuring accurate processing and timely invoicing in OMS platforms.Key Responsibilities:Monitor and improve wholesale operations and service...


  • Lisboa, Lisboa, Portugal Vantiva Tempo inteiro

    Vantiva seeks an experienced Order Fulfillment Representative to join our team. As a key member of our customer unit, you will play a critical role in ensuring the smooth processing of customer orders, managing production confirmations, and optimizing shipments to meet customer needs.Main Accountabilities:Process customer orders, verifying their...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Order Support Specialist for Turkish MarketAbout the job Order Support Specialist for Turkish MarketBecome an Order Support Specialist for the most well-known consumer electronics brandAre you passionate about delivering exceptional customer service and resolving complex issues with precision?We are seeking a dedicated Order Support Specialist to join our...


  • Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Welcome to Capgemini, where innovation meets expertise. As an Order Management Analyst, you'll play a critical role in ensuring seamless customer experiences across various touchpoints.You'll be responsible for managing the order-to-cash process, identifying areas for improvement, and collaborating with cross-functional teams to drive business growth.Our...