Automotive Extended Warranty Claims Advisor

Há 6 dias


Lisboa, Lisboa, Portugal TTEC Tempo inteiro

About the Job

We're seeking a highly skilled Automotive Extended Warranty Claims Advisor to join our team. In this role, you'll be working remotely and will be responsible for consulting on automotive extended service agreement coverage, understanding the repairs needed, troubleshooting with customers, and helping to resolve their issues with a smile.

Your Key Responsibilities

  • Consult with customers on automotive extended service agreement coverage, including verifying cause of failure and determining contract coverage
  • Use web-based automotive technical information to verify repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage
  • Request follow up evidence from the repair facility such as digital photos, technical escalation or physical inspection when inquiries indicate the repair may not be covered
  • Log all customer contacts in customer database for accurate view of contract history
  • Follow up on specific issues and resolve to completion

About You

To succeed in this role, you'll need great bilingual written and verbal communication skills, automotive technical aptitude and repair knowledge, 6 months+ of customer service and troubleshooting experience, and a secondary degree. You'll also need the ability to analyze repair shop claim information to determine contract coverage and utilize web-based technical service information to complete the claim adjudication process.



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