Knowledge Graph Strategist
Há 4 dias
Company Overview
Zendesk is a leading customer experience software company that helps businesses build rich, meaningful relationships with their customers. Our software unlocks the power of billions of interactions, empowering organizations to create, manage, and share knowledge seamlessly.
Job Title
Senior Product Manager - Knowledge Graph Team Lead
Job Summary
We are seeking an experienced Senior Product Manager to lead our Knowledge Graph team. As a key member of our product leadership team, you will own the vision and roadmap for Zendesk's knowledge graph initiatives, driving the development of features that enhance content ingestion workflows and improve the flow and retrieval of structured and unstructured data.
Key Qualifications
Minimum of 5 years of experience in product management, particularly in SaaS environments. Proven experience in knowledge graph development, semantic modeling, and content ingestion processes. Familiarity with data science concepts, NLP, OCR technologies, and document cleaning techniques. Strong product instincts and analytical mindset. Excellent communication skills, with the ability to explain complex technical concepts to diverse audiences. Collaborative approach, with experience influencing and motivating cross-functional teams.
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