Customer Support Expert for International Team
1 semana atrás
Job Squad, a multi-lingual recruitment company based in Europe, is seeking a seasoned Customer Support Agent to join our international team.
About the Role
We are looking for a highly skilled and fluent Danish-speaking professional with excellent English language skills to provide top-notch support to our clients. As a Senior Customer Support Agent, you will be responsible for handling complex customer inquiries, troubleshooting issues, and ensuring a seamless experience for our users.
Duties and Responsibilities
- Provide exceptional support to customers via various channels, including email, chat, and phone.
- Escalate complex issues according to defined procedures and work closely with cross-functional teams to resolve problems.
- Maintain up-to-date knowledge of client policies, guidelines, and industry trends to ensure accurate and informative responses.
- Troubleshoot technical issues, such as account and settings problems, content ID, and rights management issues.
- Support customers with monetization-related questions, such as optimizing their channel and understanding revenue streams.
Requirements and Qualifications
- A minimum of 12 months of experience in a contact center environment, with a proven track record of providing excellent customer service.
- Native-level fluency in Danish and strong English language skills (B2 level).
- Familiarity with BPO KPIs, including C-SAT, NPS, and SLAs.
- Excellent problem-solving skills, computer handling skills, and strong communication and negotiation abilities.
What We Offer
- A competitive salary of €40,000 - €60,000 per annum, depending on experience.
- A relocation package, including a refund of up to €2000, assistance in finding accommodation, and support in obtaining necessary documents.
- A meal allowance of €7.63 per day, paid in 11 instances on a meal card.
- Ongoing development opportunities, including training programs, team leader roles, and HR positions.
- A comprehensive health insurance plan, life insurance, and family plan.
About Job Squad
We are a dynamic and innovative company, dedicated to helping people find great jobs abroad. Our core values include professionalism, excellence, and customer satisfaction. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we would love to hear from you
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