Healthcare Support Specialist
Há 5 dias
Location: Lisbon, Portugal
Cross Border Talents is seeking a dedicated Healthcare Support Specialist to join our team in Lisbon. This is an exciting opportunity for individuals with excellent communication skills and a passion for delivering high-quality support and service delivery.
**Job Summary:**
As a Healthcare Support Specialist, you will act as the main point of contact for policyholders and healthcare professionals. Your primary responsibility will be to provide assistance and advice through various channels, ensuring accurate and efficient responses while meeting performance benchmarks.
**Key Responsibilities:**
* Provide guidance and support to policyholders regarding insurance coverage, manage benefit settlements, and handle reimbursements.
* Collaborate with healthcare professionals to address inquiries and provide timely solutions.
* Maintain customer satisfaction by delivering personalized and responsive support services.
* Ensure seamless communication and coordination between clients and internal stakeholders.
**Requirements:**
* Bachelors degree or equivalent (Bac +2) with previous insurance experience preferred but not required.
* Strong interpersonal and teamwork skills, with excellent listening and problem-solving abilities.
* Customer-focused individual with highly organized, detail-oriented, and task management skills.
* Fluency in French and English, with ability to communicate effectively in both languages.
**What We Offer:**
* Comprehensive training and continuous support to ensure your success in this role.
* A positive, growth-oriented work environment with opportunities for career advancement and professional development.
* Join a fast-growing company at the forefront of the insurance industry, with access to cutting-edge resources and technology.
**Salary:**
The estimated salary for this position is approximately €1,100 per month, paid 14 times annually. Additionally, you may be eligible for a performance bonus of up to 4% of your annual base salary.
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