Finnish Language Customer Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Teleperformance Greece Tempo inteiro
Company Overview

We collaborate with a leading provider of technology for electronic payment transactions. Their products include POS devices with their own operating systems, security and encryption software, and certified payment software.

Job Description
  • Primary Point of Contact: You'll be the first point of contact for customer and client requests.
  • Inbound Calls: Answer inquiries from retailers, merchants, and shop owners related to their POS devices.
  • Troubleshooting: Discover and troubleshoot issues, guiding customers toward desired outcomes.
  • Timely Issue Resolution: Resolve issues efficiently, ensuring customer satisfaction.
Required Skills and Qualifications
  • Language Skills: Fluency in Finnish and very good use of English (both written and spoken).
  • Customer Support Experience: Prior work experience in a customer support role is advantageous.
  • Communication and Problem-Solving: Exceptional communication skills, soft skills, and a problem-solving mentality.
  • Tech Proficiency: Familiarity with Android OS, advanced PC skills, and a willingness to learn.
Benefits
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you).
  • Competitive monthly salary + 2 extra salaries per year.
  • Referral Program: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.


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