Hotel Customer Experience Agent for Tour Operators

4 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking a dynamic and customer-focused Hotel Customer Experience Agent to join our team in Lisbon, Portugal. As a key member of our international customer service hub, you will play a vital role in delivering exceptional experiences for clients across the globe.

Job Overview:

Our company is an international Customer Experience Specialist with a global presence, counting over 50,000 employees worldwide. We take care of customer service experiences on behalf of some of the world's most progressive brands in the Travel and Tourism Industry.

Salary and Benefits:

The successful candidate can expect a competitive salary of approximately €20,000 - €30,000 per year (890€ gross/month), plus a guaranteed language bonus of 100€/month, performance bonuses up to 100€/month, meal vouchers, reimbursement of transportation costs, private health insurance, and dental plan after six months.

Job Responsibilities:

  • Offer information, solutions, and advice to customers regarding our services via phone, email, and chat.
  • Contribute to a positive customer experience through responsible treatment of each contact.
  • Achieve performance targets defined by the project.
  • Ensure and participate in the success of the department.
  • Guarantee client satisfaction and high-quality service delivery.

Requirements:

To succeed in this role, you must have a native level of French and fluent English, EU citizenship or a valid work permit for Portugal, a passion for the Tourism industry, professional attitude, strong customer service skills, excellent listening and communication skills, willingness to learn and develop new skills, dynamism, and self-motivation.

Bonus and Perks:

  • If you live outside Portugal, we offer reimbursement of your initial flight ticket after six months and three months of free accommodation provided by the company.
  • You'll have the opportunity to collaborate with some of the biggest brands in the industry.
  • Work in a multicultural and international environment.
  • Fully paid training, professional development, and career evolution opportunities.

About Us:

Started by two French entrepreneurs in 2000, our company has become a leading international Customer Experience Specialist with a presence in Lisbon, Portugal. We pride ourselves on providing exceptional customer experiences for our clients.


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