Trust and Safety Lead

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Job Summary

As a Trust and Safety Lead at Teleperformance Portugal, you will oversee a team of specialists, ensuring that work is divided evenly and performed to a high standard. Your main task will be to lead, manage, and support the team, guaranteeing quality and productivity.

Key Responsibilities

  • Lead and motivate employees to meet and exceed personal targets and team SLA's
  • Drive a high-performance culture and communicate effectively with team members and stakeholders
  • Conduct regular one-to-ones, team meetings, and performance reviews
  • Monitor and manage staffing, capacity, and work distribution to ensure optimum productivity and efficiency
  • Act as the first point of contact for team-related issues and challenges
  • Define, review, and provide ongoing feedback on performance objectives
  • Encourage and promote employee wellbeing through participation in wellness activities and initiatives

Requirements

  • Post-secondary education in language or cultural studies (a major asset)
  • Fluency in English (minimum C1)
  • Prior experience in Trust and Safety
  • Strong problem-solving and conflict management skills
  • Above-average reasoning and analytical skills

Benefits

  • Excellent work opportunity in a dynamic multinational company
  • Possibility of cooperation with leaders in various industries
  • Investment in training and personal development
  • Modern, centrally located buildings with canteen facilities and excellent public transportation connection
  • Health Insurance
  • Free language courses, sport activities, and organized events
  • Free healthy meals in the cafeterias

About Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by the Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages to over 12,000 employees from 111 nationalities.


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