Head of Technical Documentation

Há 2 dias


Lisboa, Lisboa, Portugal Glia Tempo inteiro

Glia is a leading provider of AI-powered customer engagement solutions. As Head of Technical Documentation, you will play a critical role in shaping the user experience of our platform by leading a team of technical writers and creating high-quality documentation that meets the needs of enterprise customers.

The salary for this position is estimated to be around $120,000 per year, based on industry standards and the location of the job. This figure may vary depending on factors such as experience and qualifications.

Job Description:

  • Lead a team of technical writers to produce high-quality documentation that meets the needs of enterprise customers.
  • Collaborate with internal teams to understand product requirements and create documentation that is accurate and up-to-date.
  • Develop and maintain information architecture to ensure easy navigation and accessibility of documentation.
  • Analyze existing content to identify opportunities for reuse and single-sourcing.
  • Assist in writing and reviewing patents.

Required Skills and Qualifications:

  • 5+ years of experience as a technical writer.
  • 2+ years of experience leading a team of technical writers.
  • Outstanding communication skills both verbally and in writing.
  • Ability to thrive in a fast-paced, ambiguous environment.
  • Experience with OpenAPI and REST API.
  • Deep understanding of software development life cycle and engineering practices.
  • Good research and analytical skills.
  • Fluency in US English.

Benefits:

  • Access to the latest tools and equipment.
  • Sports compensation.
  • Reimbursement for therapy and counseling sessions.
  • Team events including employee awards and hackathons.

About Glia:

Glia is an equal-opportunity employer committed to diversity and inclusion. We do not discriminate against any employee or applicant based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition.



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