Hris Administration Specialist
Há 1 mês
Unilabs is seeking an experienced professional to support their Oracle HCM solutions. As an HRIS Specialist, you will work closely with the HR department and other stakeholders to implement and support the Oracle HCM system. Your responsibilities will include providing excellent customer service, investigating and resolving incidents and requests for Oracle HCM, and collaborating with cross-functional teams to improve HR processes and system management.
Key Responsibilities:
- Provide comprehensive support for the Oracle HCM system, including functional and HR process expertise.
- Investigate and resolve incidents and requests for Oracle HCM within specified SLAs or escalate to the Application Management Support partner.
- Collaborate with cross-functional teams to identify opportunities for HR process and system improvements.
- Manage tickets escalated to the AMS and coordinate internal teams to deliver early issues resolution within SLAs.
Requirements:
- Bachelor's or Master's degree in Human Resources, Information Technology, or a related field.
- At least 2+ years of hands-on experience in Oracle HRIS administration and support, with expertise in Oracle HCM Cloud or Oracle E-Business Suite HR.
- Experience with issues resolution at Tier 1 level in a ticketing tool.
- Fluency in English is mandatory.
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