HRIS Systems Administrator

Há 7 dias


Porto, Porto, Portugal Unilabs Tempo inteiro
Job Description

Unilabs, a leading diagnostic provider in Europe, seeks an experienced Oracle HCM Functional Consultant. As part of their team, you will collaborate with the HR department and stakeholders to implement and support Oracle HCM solutions.

About Unilabs

Unilabs is dedicated to providing accurate and timely diagnostic services. They are looking for a talented individual who can contribute to their mission.

Responsibilities
  1. Provide excellent customer service by investigating, troubleshooting, and resolving incidents and requests for Oracle HCM on a global level (e.g. Core HR, Absences, Goals, Compensation) within SLAs or escalating to Application Management Support partner.
  2. Deliver expert-level support, particularly in functional areas for Oracle HCM, HR processes, user and data management, and data expertise.
  3. Proactively identify opportunities for HR process and system improvements and optimization, helping to implement them. Responsible for improving the Oracle HCM NPS score through system enhancements.
  4. Manage tickets escalated to AMS efficiently, coordinating internal teams to deliver early issues resolution within SLAs that align with system setup, security, and HR processes.
  5. Perform comprehensive testing of issue fixes and new releases.
  6. Collaborate closely with cross-functional and geographical teams to provide excellent support, leveraging partnerships to improve HR processes, data accuracy, and system management.
  7. Cooperate with the Knowledge Manager on creating and maintaining knowledge management content, identifying and raising knowledge gaps, and opportunities for improvement via Oracle Guided Learning. Educate the HR Key users community.
Requirements
  • Bachelor's or Master's degree in Human Resources, Information Technology, or a related field.
  • At least 2+ years of hands-on experience in Oracle HRIS administration and support, with expertise in Oracle HCM Cloud or Oracle E-Business Suite HR.
  • Experience with issue resolution at Tier 1 level in ticketing tools.
  • HR professional experience to understand HR processes.
  • Proven ability to troubleshoot process and technical issues and implement solutions.
  • Fluency in English is mandatory.
Estimated Salary

$80,000 - $110,000 per annum, depending on location and experience.


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