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IT Support Manager
2 semanas atrás
Company Overview
We are Stefanini Emea, a multinational company with over 35 years of experience in delivering IT services worldwide. Our expertise spans IT outsourcing, application development, and IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world.
We are proud to be the preferred partner of many small-to-midsize local and regional companies across various industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.
Job Description
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry. As a Field Support Team Leader, you will play a key role in ensuring the successful delivery of a premium IT support service. Your primary responsibility will be to manage the day-to-day support provided by your team across multiple sites in Europe.
Role Responsibilities:
* Help and encourage the team to meet ticket handling standards;
* Manage weekly team meetings to ensure training and information distributed to all the team;
* Schedule yearly reviews with team, making sure all details are recorded on HR systems;
* Ensure all sites are visited and incidents/request solved within KPI;
* Co-ordinate onsite support with Customer Client Service Lead;
* Manage response to computer related request and incidents;
* Provide installation and upgrade services of supported hardware and software;
* Support of key engineering applications at use within the business;
* Provide on-site support to the client's site;
* Ensure planning, schedules, breaks, code of conduct etc. are respected by the team members;
