Senior Customer Service Manager in Lisbon
1 semana atrás
Are you a seasoned customer service professional looking to take on a leadership role in a dynamic team? We have an exciting opportunity for a Senior Customer Service Manager to join our client's call center in Lisbon.
About the Job:
We are seeking a results-driven and customer-focused individual with excellent leadership skills to manage a team of 10-20 employees. As a Senior Customer Service Manager, you will be responsible for:
- Managing and developing the assigned team
- Monitoring team performance and achieving annual objectives
- Coaching and mentoring team members to improve their skills and knowledge
- Ensuring quality and quantity standards within the team
- HR responsibilities such as time and absence management, recruitment, and training
Requirements:
To be successful in this role, you will need:
- Native or fluent French and English language skills (mandatory)
- At least 1 year of experience in team management and in a call center (mandatory)
- A strong service mentality and customer orientation
- Sales-oriented mindset
- Excellent knowledge of PC/MS Office
- Great motivation and determination
- Strong initiative and implementation skills
What We Offer:
Our client offers a direct and permanent contract, competitive base salary of €45,000 - €55,000 per annum, plus meal allowance, language bonus, performance bonus, attendance bonus, flex-ben, and health insurance after 4 months of employment. You will also receive all necessary equipment and have the opportunity to work in a hybrid or 100% remote environment.
Schedule and Benefits:
The schedule is Monday to Friday, with rotative 8-hour shifts between 7am and 6pm. Our client values diversity, inclusivity, and equity in the workplace and is committed to promoting these values.
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